thc recruitmentc£50k plus great benefits.

This is an opportunity to be part of a fast paced, time critical and rapidly growing, regulated Asset Finance business, working as part of a dynamic Operations Management Team reporting into the Head of Operations. The successful candidate will be responsible for the management of the on-boarding of new Asset Finance customers in a compliant and customer focused manner while driving process improvement and control enhancement.

Key Responsibilities:

  • Lead, coach and motivate a growing and developing sales administration team.
  • Lead improvement of data driven decision making and build MI reporting through enhanced data capture.
  • Drive process improvement and encourage ideas to deliver customer outcomes.
  • Lead process automation on core business systems to reduce manual rework and inefficiencies.
  • Building relationships & lead by example with a mindset of customer service excellence for our Brokers and End User customers.
  • Ensure key performance indicators are consistently met and exceeded through people performance management and undertaking 1st line of defence assurance testing.
  • Enhance Standard Operating Procedure documents to reflect the go-forward process and embed in the team.

 Key Skills:

  • Minimum 2 years’ Asset Finance industry experience.
  • Minimum 1 years’ Asset Finance customer on-boarding experience.
  • Minimum 3 years’ team management experience.
  • Experience of goal setting and developing forward looking strategies.
  • Proven track record of people performance management.
  • Experience of working in a Regulated environment.
  • Excellent MS excel skills (data analysis).
  • Experience of presenting through MS PowerPoint.

Competencies/Soft Skills:

  • Strong customer service mentality.
  • Ability to influence peers and senior management.
  • Ability to communicate effectively and succinctly (internal/externally).
  • Ability to re-prioritise daily to adapt to changing business needs.
  • Excellent attention to detail and performing in a time pressured environment.
  • Numerically sound.
  • Can be a self-starter.

Contact: If this role is for you, please call Julie on 01279 713900 or email your CV to julie@thcrecruitment.co.uk